RETURN & REFUND POLICY

Last Updated: [09/09/2026]

At [STORE NAME], we want you to be satisfied with your purchase. If you receive an item that is defective, damaged, incorrect, or otherwise eligible for return under this policy, you may contact us to request a return and refund.

Please read this policy carefully before placing your order.

1. Return Period

We accept eligible return requests within 7 days from the date your order is delivered.

You must contact us within 7 days of receiving your order at:

Email: dk.onlinestudio@gmail.com

Return requests submitted after the 7-day period may not be accepted, except where otherwise required by applicable law.

2. Reasons for Eligible Returns

We accept returns for the following situations:

A. Wrong Item Received

If you receive an item that is different from the product you ordered, please contact us as soon as possible.

After verification, we may offer a replacement or refund, depending on product availability and the circumstances.

B. Defective or Damaged Item

If your item arrives with a manufacturing defect or is damaged upon delivery, please contact us within 7 days.

Please provide clear photographs or video showing:

  • The product;

  • The defect or damage;

  • The packaging, where relevant; and

  • Your order number.

After reviewing the issue, we may offer a replacement or refund, depending on the circumstances.

C. Missing Item

If an item is missing from your order, please contact us within 7 days of delivery.

We may request photographs, packaging information or other details to investigate the matter.

3. No Size Exchange

We do not offer size exchanges.

Customers are responsible for selecting the correct size before placing an order.

Please refer to the size chart and product measurements provided on the product page before purchasing.

If you order the wrong size or the item does not fit, this will generally not qualify for a return or refund, provided that we sent the size stated in your order.

We encourage customers to contact us before ordering if they need assistance selecting a size.

4. Change-of-Mind Returns

We do not accept returns or refunds for change-of-mind purchases.

This includes situations where:

  • You no longer want the item;

  • You selected the wrong size;

  • The item does not fit as expected;

  • You selected the wrong colour;

  • You ordered the wrong product; or

  • You simply changed your mind after placing the order.

This does not affect any rights or remedies that cannot legally be excluded under applicable Malaysian law.

5. Return Conditions

For an approved return, the product must generally be:

  • Unworn;

  • Unwashed;

  • Unused;

  • Unaltered;

  • Free from stains, perfume, makeup, odours or other marks;

  • With original tags attached, where applicable; and

  • In its original packaging, where applicable.

We may reject a return where the product has been used, washed, altered, damaged or otherwise returned in a condition that prevents reasonable resale, subject to applicable consumer rights.

6. Non-Returnable Items

The following items are generally not eligible for return unless they are defective, damaged or incorrectly supplied:

  • Items marked Final Sale / Clearance;

  • Undergarments;

  • Socks;

  • Swimwear;

  • Personal-use or hygiene-sensitive items; and

  • Other products specifically identified as non-returnable on the product page.

Nothing in this section is intended to exclude rights provided by applicable law.

7. How to Request a Return

Step 1 — Contact Us

Contact us within 7 days of delivery.

Please provide:

  • Order number;

  • Customer name;

  • Contact number;

  • Product name;

  • Reason for return; and

  • Clear photographs or video showing the issue.

Step 2 — Wait for Return Approval

Do not send the item back before receiving return instructions from us.

We will review your request and inform you whether the return is approved.

Step 3 — Send the Product to Malaysia

For approved returns, we will provide the return address in Malaysia and instructions for sending the item back.

All approved returns must be sent to the return address provided by us.

Please package the item securely to prevent damage during return delivery.

Step 4 — Inspection

After we receive the returned item, we will inspect it to confirm that the return meets the requirements of this policy.

A refund will only be processed after the returned item has been received and approved.

8. Return Shipping Costs

Wrong, Defective or Damaged Items

Where the return is confirmed to be due to an incorrect, defective or damaged item supplied by us, we will reasonably assist with the return shipping cost or arrangement.

Customer-Related Returns

Because we do not accept change-of-mind or size-related returns, customers will generally not be able to return products for these reasons.

9. Refunds

For an approved return, we will process the applicable refund after receiving and inspecting the returned item.

Where reasonably possible, the refund will be made using the original payment method.

Refund processing times may vary depending on the payment provider or financial institution.

We will notify you once the refund has been processed.

Unless otherwise required by applicable law, shipping charges that were originally paid may not be refundable.

10. Return Delivery Risk

For approved returns, customers should use a trackable delivery service when sending the product back to Malaysia.

We are not responsible for returned products that are lost or damaged during return shipping where the customer is responsible for arranging the return.

Please keep your return tracking information until your return has been completed.

11. International / Cross-Border Orders

For orders delivered outside Malaysia, approved returns must be sent to our designated return address in Malaysia.

Customers may be responsible for the cost of sending the product back to Malaysia unless the return is due to an error, defect or other circumstance for which we are responsible.

Customers should contact us before sending an international return so that we can provide the correct return instructions.

12. Fraudulent or Abusive Returns

We reserve the right to investigate suspected fraudulent or abusive return claims.

This may include:

  • False claims of damage or defects;

  • Returning a product after it has been worn or washed;

  • Returning a different product from the one purchased;

  • Repeated unreasonable return claims; or

  • Intentionally damaging a product before returning it.

Nothing in this section is intended to exclude or restrict rights that cannot legally be excluded under applicable law.

13. Consumer Rights

This Return & Refund Policy describes our normal return procedures.

Nothing in this policy is intended to exclude, restrict or limit any rights or remedies available to consumers under applicable Malaysian laws.

Where applicable law provides rights or remedies that differ from this policy, those legal rights will continue to apply.

14. Changes to This Policy

We may update this Return & Refund Policy from time to time.

The latest version will be published on our website together with the revised "Last Updated" date.

15. Contact Us

For return and refund enquiries, please contact:

Email: dk.onlinestudio@gmail.com
Return Address: contact us for details

Please include your order number whenever contacting us about a return or refund.

By placing an order with us, you acknowledge that you have read and understood this Return & Refund Policy.