PRIVACY POLICY

Last Updated: [09/09/2026]

At [STORE NAME] ("we", "us", "our"), we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal data when you visit or use our website at https://ilovejeepspirit.com, place an order, contact us, or otherwise interact with our services.

This Privacy Policy is intended to comply with applicable Malaysian personal data protection laws, including the Personal Data Protection Act 2010 (Act 709), as amended from time to time.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

This website is operated by:

Business Name: DK Online Studio
SSM Registration No.: 201703203593
Email: dk.onlinestudio@gmail.com

For questions regarding your personal data or this Privacy Policy, please contact us using the details above.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following information:

A. Information you provide when placing an order

This may include:

  • Full name;

  • Delivery address;

  • Billing address, where applicable;

  • Telephone or mobile number;

  • Email address;

  • Order details;

  • Product preferences and sizes;

  • Delivery and shipping information; and

  • Other information necessary to fulfil your order.

B. Account information

If you create an account on our website, we may collect:

  • Name;

  • Email address;

  • Mobile phone number;

  • Login/account information;

  • Saved addresses; and

  • Order history.

C. Payment information

Payments may be processed through third-party payment service providers such as HitPay or other payment providers made available through our website.

We generally do not store your complete credit or debit card number on our own systems.

Payment information may be collected and processed directly by the relevant payment service provider in accordance with its own privacy policy and security practices.

D. Communications

If you contact us through email, WhatsApp, social media, website chat or other communication channels, we may collect information contained in those communications.

E. Website and technical information

When you visit our website, certain technical information may be automatically collected, such as:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Pages visited;

  • Date and time of visits;

  • Referring website;

  • Website interactions; and

  • Other technical or usage information.

F. Cookies and similar technologies

We may use cookies and similar technologies to:

  • Keep our website functioning;

  • Remember your preferences;

  • Maintain shopping cart information;

  • Understand how visitors use our website;

  • Improve website performance;

  • Measure advertising effectiveness; and

  • Provide relevant marketing or advertising.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • Processing and fulfilling your orders;

  • Processing payments;

  • Arranging delivery;

  • Providing customer support;

  • Communicating with you about your orders;

  • Confirming or verifying transactions;

  • Managing your customer account;

  • Handling returns, refunds and exchanges;

  • Improving our products and services;

  • Improving our website and customer experience;

  • Detecting and preventing fraudulent or unauthorized transactions;

  • Maintaining business and accounting records;

  • Complying with legal and regulatory obligations;

  • Responding to enquiries and complaints;

  • Sending promotional communications where permitted and where applicable; and

  • Other purposes reasonably necessary to operate our business.

We will not use your personal data for purposes that are incompatible with the purposes described above unless permitted or required by applicable law.

4. Marketing Communications

Where permitted by applicable law, we may send you promotional communications about:

  • New products;

  • Promotions;

  • Discounts;

  • Sales;

  • Special offers;

  • Product updates; and

  • Other information that may be relevant to our customers.

These communications may be sent through email, WhatsApp, SMS, social media or other communication channels.

You may request to stop receiving promotional communications at any time by:

  • Using the unsubscribe option provided in an email;

  • Contacting us at [EMAIL ADDRESS]; or

  • Contacting us through [WHATSAPP / OTHER CONTACT METHOD].

Please note that you may still receive essential communications relating to your orders or transactions.

5. Disclosure of Personal Data to Third Parties

We may disclose or provide access to your personal data to third parties where reasonably necessary to operate our business, fulfil your orders, provide services to you or comply with applicable law.

These parties may include:

Payment service providers

For example:

HitPay or other payment providers used by our website.

They may process payment and transaction information to complete your payment.

Delivery and logistics providers

We may provide your:

  • Name;

  • Delivery address;

  • Phone number;

  • Order information; and

  • Other necessary delivery details

to courier or logistics providers so that your order can be delivered.

Technology and ecommerce service providers

We may use third-party providers for services such as:

  • Ecommerce website hosting;

  • Website infrastructure;

  • Customer accounts;

  • Analytics;

  • Advertising;

  • Email;

  • SMS;

  • WhatsApp;

  • Customer support;

  • Website security; and

  • Other business-related services.

Professional advisers

Where necessary, we may disclose information to professional advisers such as accountants, auditors, lawyers or other professional service providers.

Government and law enforcement authorities

We may disclose personal data where required or permitted by law, regulation, court order or lawful request from a government or enforcement authority.

We do not sell your personal data to third parties as a business practice.

6. Cross-Border Transfers

Some of our service providers may process or store personal data outside Malaysia.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that the transfer and handling of personal data is carried out in accordance with applicable Malaysian data protection requirements.

7. Retention of Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Fulfilling orders;

  • Providing customer support;

  • Maintaining business and transaction records;

  • Handling disputes;

  • Preventing fraud;

  • Complying with legal, tax, accounting and regulatory requirements; and

  • Protecting our legal rights.

When personal data is no longer required, we will take reasonable steps to delete, destroy or anonymise it, subject to applicable legal and business requirements.

8. Security of Personal Data

We take reasonable technical and organisational measures to protect personal data against:

  • Unauthorized access;

  • Unauthorized disclosure;

  • Loss;

  • Misuse;

  • Alteration; and

  • Destruction.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

You are also responsible for keeping your account credentials and other login information confidential.

9. Your Rights

Subject to applicable Malaysian law, you may have rights relating to your personal data, including the right to:

  • Request access to personal data held by us;

  • Request correction of inaccurate or incomplete personal data;

  • Withdraw consent where processing is based on consent;

  • Request that we stop using your personal data for direct marketing; and

  • Make enquiries or complaints regarding our handling of your personal data.

Some requests may be subject to applicable legal requirements, exceptions or reasonable administrative requirements.

To exercise your rights, please contact:

Email: dk.onlinestudio@gmail.com

We may need to verify your identity before processing certain requests.

10. Accuracy of Personal Data

We rely on the information provided by you.

Please ensure that the personal information you provide to us is accurate, complete and up to date.

If any of your information changes, please contact us or update your account information where this functionality is available.

11. Children's Privacy

Our website is not intentionally directed at children.

We do not knowingly collect personal data from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal data to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms or services.

Examples may include:

  • Facebook;

  • Instagram;

  • TikTok;

  • Shopee;

  • Payment providers;

  • Courier websites; and

  • Other third-party services.

We are not responsible for the privacy practices, content or security of third-party websites or services.

We recommend reviewing the privacy policies of those third parties before providing them with your personal information.

13. Cookies and Advertising Technologies

We may use third-party analytics and advertising services to understand website activity and measure advertising performance.

These services may use cookies, pixels, tags or similar technologies.

Depending on the tools used on our website, these may include services provided by companies such as:

  • Meta;

  • Google;

  • TikTok;

  • EasyStore; and

  • Other advertising, analytics or technology providers.

These technologies may collect information about your interactions with our website and may be used to measure advertising campaigns or show you relevant advertisements.

You can manage certain cookie and advertising preferences through your browser, device settings or the relevant third-party platform.

14. Social Media

If you interact with us through Facebook, Instagram, TikTok, WhatsApp or other social media platforms, your interaction may also be subject to the privacy policies and terms of those platforms.

We may receive information that you choose to provide to us through these platforms.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable laws.

The updated version will be published on this page and the "Last Updated" date will be revised accordingly.

We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have questions, requests or complaints regarding this Privacy Policy or the handling of your personal data, please contact us:

[STORE NAME]
Email: dk.onlinestudio@gmail.com

We will review and respond to your enquiry within a reasonable period.

By using our website or providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.