TERMS OF SERVICE

Last Updated: [09/09/2026]

Welcome to [STORE NAME] ("we", "us", "our"). These Terms of Service ("Terms") govern your use of our website at https://ilovejeepspirit.com and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase.

1. About Us

This website is operated by:

Business Name: DK Online Studio
SSM Registration No.: 201703203593
Email: dk.onlinestudio@gmail.com

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements and other information displayed on our website are accurate.

However:

  • Product colours may appear slightly different depending on your device or screen settings.

  • Measurements may have minor variations due to manufacturing tolerances.

  • Product photographs may be for illustration purposes.

  • Availability of products may change without prior notice.

  • We reserve the right to correct any errors, inaccuracies or omissions in product information or pricing.

If a product has been incorrectly listed due to an obvious pricing or information error, we reserve the right to cancel the affected order and refund any payment made.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation by email, WhatsApp, SMS or other available communication methods.

An order is considered accepted only after we have confirmed the order and/or received successful payment.

We reserve the right to refuse or cancel an order where:

  • The product is unavailable;

  • There is an obvious pricing or product information error;

  • We are unable to verify the order;

  • We suspect fraudulent or unauthorized activity;

  • The order contains incorrect or incomplete information; or

  • Circumstances beyond our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange a refund of the amount paid for the cancelled order.

4. Pricing

All prices displayed on our website are in Malaysian Ringgit (RM) unless otherwise stated.

Prices may change from time to time without prior notice. However, changes in price will not affect an order that has already been confirmed and accepted by us.

Where applicable, shipping charges and other applicable charges will be displayed during checkout.

5. Payment

We accept the payment methods displayed at checkout, which may include:

  • Online banking / FPX;

  • DuitNow;

  • Credit or debit cards;

  • E-wallets; and

  • Other payment methods made available through our payment service providers.

Payments are processed through third-party payment service providers. We do not store your complete credit or debit card details on our website.

An order will generally only be processed after successful payment confirmation.

6. Shipping and Delivery

We will arrange delivery to the address provided by you during checkout.

Delivery times displayed on our website are estimates only and may vary depending on the destination, courier, customs clearance, weather, public holidays, operational disruptions and other circumstances beyond our control.

You are responsible for providing a complete and accurate delivery address and contact information.

We are not responsible for delays or failed delivery caused by:

  • Incorrect or incomplete address information;

  • Failure to respond to the courier;

  • Recipient being unavailable;

  • Refusal to accept delivery; or

  • Other circumstances attributable to the customer.

For international or cross-border deliveries, the recipient may be responsible for applicable customs duties, taxes or other charges imposed by the destination country, unless otherwise stated at checkout.

7. Order Cancellation

Once an order has been confirmed and processing or fulfilment has started, cancellation may not be possible.

If you wish to cancel an order, please contact us as soon as possible at dk.onlinestudio@gmail.com.

We will consider cancellation requests on a case-by-case basis depending on the status of the order.

8. Returns and Exchanges

Our return and exchange policy is described separately in our Return & Refund Policy.

Where a return or exchange is permitted, customers must follow the requirements and procedures stated in that policy.

Products returned without following our return procedure may be rejected.

Unless otherwise stated, products must be returned in their original condition, unworn, unwashed, unused and with original tags or packaging where applicable.

Certain products may not be eligible for return or exchange for hygiene, clearance or other legitimate reasons. Such exclusions will be stated in our Return & Refund Policy or product listing where applicable.

9. Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective or different from the item you ordered, please contact us at dk.onlinestudio@gmail.com within 7 days of receiving the order.

Please provide:

  • Your order number;

  • Photographs or video showing the issue;

  • Photographs of the packaging where relevant; and

  • A description of the problem.

We will review the matter and, where appropriate, offer a replacement, exchange, refund or other appropriate resolution in accordance with our Return & Refund Policy and applicable Malaysian law.

10. Customer Responsibilities

You agree to provide accurate and complete information when creating an account or placing an order.

You must not:

  • Use our website for unlawful purposes;

  • Provide false or misleading information;

  • Attempt to interfere with the operation or security of our website;

  • Attempt to gain unauthorized access to our systems;

  • Use automated methods to collect or extract website information without our permission; or

  • Engage in fraudulent or abusive transactions.

11. Intellectual Property

Unless otherwise stated, the content on this website, including text, photographs, graphics, logos, product descriptions, designs, layout and other materials, belongs to or is licensed to [STORE NAME].

You may not reproduce, copy, modify, distribute, publish, sell or commercially exploit our website content without our prior written permission.

12. Third-Party Services and Links

Our website may use third-party services such as payment gateways, courier providers, analytics services, social media platforms and other service providers.

We are not responsible for the availability, security, content or policies of third-party websites or services.

Your use of third-party services may also be subject to their own terms and policies.

13. Privacy

We collect and process personal information in connection with your use of our website and orders.

Our collection and use of personal data is explained in our Privacy Policy.

By using our website and providing your personal information, you acknowledge that your information will be handled in accordance with our Privacy Policy and applicable Malaysian laws.

14. Website Availability

We will make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from viruses or other harmful components.

We may temporarily suspend or restrict access to the website for maintenance, security, updates or other operational reasons.

15. Limitation of Liability

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, natural disasters, internet or telecommunications failures, payment-provider interruptions, customs delays, government actions or other force majeure events.

Nothing in these Terms is intended to exclude, restrict or limit any consumer rights or liability that cannot legally be excluded or limited under applicable Malaysian law.

16. Changes to These Terms

We may update these Terms from time to time.

The updated version will be posted on this page with the revised "Last Updated" date.

Your continued use of our website after the updated Terms are posted constitutes acceptance of the revised Terms.

17. Governing Law

These Terms are governed by the laws of Malaysia.

Any dispute relating to these Terms or your use of our website shall be subject to the applicable laws and jurisdiction of Malaysia.

18. Contact Us

If you have any questions about these Terms, please contact us:

Email: dk.onlinestudio@gmail.com

By using this website or placing an order, you acknowledge that you have read, understood and agreed to these Terms of Service.